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Solutions / IT and Security Operations

The fault, the change that caused it, and the fix. One conversation.

When something breaks or an alert fires, Xpertly tells you what changed since it was last working, routes it to the right xpert, and fixes or contains it within granted permissions. Service desk, network change, incident response, identity and endpoint.

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Today / with xperts

You run

A service desk queue, alerts triaged by hand, a war room when it matters.

Xperts take on

L1/L2, alert triage with cause and owner, fixes within permissions.

You get

Faster resolution, 24×7 coverage, your team on the exceptions.

What xperts do here

Service desk. Operations. Security.

  1. 01 — Service desk

    IT support at your people's fingertips. No more calling IT.

    Your people ask the IT xpert in the Xpertly client, on their own device. The xpert troubleshoots the host and can see the upstream systems it depends on: network, identity, services. With complete information, end to end, the fix happens in the conversation, while they wait, with every step on record.

  2. 02 — Operations

    Continuous testing. Zero-day root cause.

    Xperts test your estate continuously and watch its operating conditions against the digital twins' known-good baselines. They aren't looking for a known signature, so a deviation nobody has seen before is still detected, traced to what changed, and escalated.

  3. 03 — Security

    Defensive, but active.

    Xperts act on signals at the perimeter within the permissions you grant: block, isolate, contain. The Xpertly CLI on your critical servers and probes runs flows close to the assets that matter and streams telemetry to the xperts, so they see what is happening there, not just at the edge. Because xperts watch operating conditions, not signatures, they see the attack that has no signature yet.

What it looks like

RTR-EDGE-01 WAN interfaces down while BGP is established. CRC errors on the core downlink. FW-01 certificate expired.
The IT xpert ran five governed flows across both router edges and both firewalls; findings ranked; fix within policy.
The IT xpert's findings in Xpertly: firewall state, issues on FW-01, and a ranked summary of concerns, with the five governed flows it ran listed alongside
The IT xpert's findings, with the governed flows it ran.
A digital twin of the WAN edge and firewalls in Xpertly: its baseline, a change timeline, and the baseline compared with the current state
The digital twin: what changed since the known-good baseline.

How it works here

  1. 01 — Events

    People asking for help through the Xpertly client, alerts, tickets, SIEM/EDR detections, identity events, and telemetry from the Xpertly CLI on servers and probes.

  2. 02 — Ontology

    Twins per device, link, service, host, identity, each with a known-good baseline kept current by continuous testing. KPIs: availability, MTTR, MTTD, open criticals, change success.

  3. 03 — Xperts

    IT xpert, security xpert.

  4. 04 — Governed execution

    Deterministic flows against devices and tools, run where the assets are through the Xpertly CLI; the model never touches a system.

A compromised model can only ask. Trust sits in the permission system, not in the model.

In production

IT and Security Operations

A managed service provider.

Governed service management, SLA visibility, automated QA.

Where to start

  • 01Self-service IT support
  • 02Continuous testing
  • 03Alert triage and enrichment
  • 04Network change
  • 05Phishing response
  • 06Certificate and configuration drift

Let's talk about your operation.

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