Solutions / Business Operations
The procedure runs itself. Exceptions go to a person.
Invoices into the ERP, procurement and HR requests, case work, any standard operating procedure that arrives by email or chat. Xperts run the steps; your people handle what's unusual.
Today / with xperts
You run
People keying invoices, triaging an inbox, following an SOP in a wiki.
Xperts take on
The SOP itself: match, check, post, reply. Exceptions to a person.
You get
The backlog gone, fewer errors, the same team handling more.
What it looks like
A supplier disputes invoice INV-20417, line 3. The AR xpert matched the PO, found the delivery note short by one carton, raised the credit within policy, and replied with the corrected statement. Four minutes. On record.
How it works here
- 01 — Events
Supplier emails, chat, system notifications.
- 02 — Ontology
Suppliers, POs, contracts, people.
- 03 — Xperts
AR/AP xpert, procurement xpert, case xpert.
- 04 — Governed execution
Match, check, post, reply, within policy, every step audited.
In production
Business Operations
An NDIS provider.
Supplier invoices into the ERP; a portal where health providers log case notes with a searchable audit trail.
Where to start
- 01Supplier invoices into ERP
- 02AR disputes
- 03Purchase requests
- 04HR requests
- 05Case-note logging