Voice agents that don't just talk — they transact.
Every call answered, understood and resolved. The agent checks the system, makes the change, logs the record — and knows when it's not allowed to.
Sound familiar?
What AI Contact Centre does
Purpose-built capabilities, governed by the same plane as every Xpertly agent.
Knows who's calling
Authenticated, with full account context.
Answers "what's true now"
"What's my balance, has my order shipped, when's my appointment" — a flow retrieves it live from the source system.
Answers "why / what's related"
"Why was I charged twice, what's affected by this outage" — a graph traversal over your ontology reasons across the relationships. Xpertly chooses the path automatically; the caller just gets the answer.
Executes, deterministically
Books, changes, updates in milliseconds, or not at all.
Refuses what it shouldn't do
Outside its grants, it escalates to a human; every block is logged.
Full audit trail
On-prem if your data posture requires it.
Built for real business scenarios
Participant queries, plan information
Account queries, service requests
Citizen service queries
Real-world results
NDIS Provider
Challenge
Participants calling for basic plan information, compliance risk on every interaction, manual case notes consuming clinical time.
Solution
A voice control agent integrated with the provider's own health system answers and resolves participant calls; case notes are logged automatically with a full audit trail, and every interaction is authenticated and compliant.
Outcomes
- Full regulatory compliance on every interaction
- Zero human intervention for case notes
- Complete audit trail
- Instant participant answers
A National Internet Provider
Challenge
High volume of billing, upgrade and service-change calls; a small team unable to scale support alongside subscriber growth.
Solution
Control agents handle billing, upgrade and service-change self-service end to end, authenticated against the account system, with every action logged.
Outcomes
- Self-service for billing, upgrades and service changes
- Dramatically reduced call volume
- Every interaction authenticated and audited